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IT Manager
IT Manager at Van Meter Williams Pollack who brought outsourced IT in-house and reduced incident response time by 80%.
United StatesIT Manager at Van Meter Williams Pollack
Brought outsourced IT services in-house, defining infrastructure, identity, endpoint lifecycle, monitoring, and deployment workflows; reduced incident response time by 80% through improved documentation, automation, and escalation paths. Managed and mentored a team of engineers and directed IT infrastructure deployment for a 50% office expansion.
AWSEC2S3AzureIaaSSD WANIntuneJamfOktaEntra IDActive DirectoryGroup PolicyEDRSIEMEndpoint ProtectionPowerShellZero Touch ProvisioningLifecycle ManagementAnsibleTerraformGitHub Co PilotCursorClaudeAI Assisted Code ReviewZoomSlackAsanaZapierGrafanaZabbixDockerKubernetes
Designed cross-functional provisioning workflow for HR, IT, finance, and engineering; reduced onboarding errors by 90%. Slashed new-user ticket volume by 65% through automation, self-service tooling, and proactive documentation.
AWSEC2S3AzureIaaSSD WANIntuneJamfOktaEntra IDActive DirectoryGroup PolicyEDRSIEMEndpoint ProtectionPowerShellZero Touch ProvisioningLifecycle Management
Managed a team of 5–20 employees including engineers and data architects. Reduced infrastructure/IT spend by 60% through vendor negotiation, capacity planning, and automation.
AWSEC2S3AzureIaaSSD WANIntuneJamfOktaEntra IDActive DirectoryGroup PolicyEDRSIEMEndpoint ProtectionPowerShellZero Touch ProvisioningLifecycle Management
Bachelor of Science in Advertising from San Jose State University.
Profile sourced from Himalayas.