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Product Owner II
Product Owner at Security Finance who delivered borrower document upload, iPad e-signing, and secure internal web forms.
United StatesProduct Owner II at Security Finance
Own and prioritize product backlogs across E-Sign, web portal/mobile, and branch systems, shaping improvements for high-volume financial-services workflows. Partner with engineering, QA, compliance, and business users to turn workflow pain points into clear requirements and user stories.
Product ManagementBacklog ManagementUser StoriesAcceptance CriteriaE SIGNWeb PortalsMobile.NETPowerBuilderDocusignRepaySalesforceAPI IntegrationData MappingSQLJiraConfluenceAgileQAIncident Management
Led delivery of borrower-facing portals, digital payment features, and loan-servicing workflow improvements within a compliance-sensitive financial-services environment. Translated complex servicing rules into a .NET escrow projection and refund solution, and helped integrate Oracle ERP functionality into servicing operations.
Product ManagementLoan ServicingDigital Solutions.NETOracle ERPModeling WorkflowUser StoriesAcceptance CriteriaData MappingQACompliance
Managed borrower account research, payments, and resolution of complex servicing issues, building direct insight into frontline user needs and regulated financial workflows.
Account ManagementCustomer ServiceLoan ServicingFinancial Services
Led staffing, training, vendor coordination, daily operations, and cost/process improvements.
StaffingTrainingVendor coordinationOperations ManagementCost ReductionProcess Improvement
Completed a Web Development Coding Bootcamp Certificate with technical training in Python, JavaScript, HTML/CSS, and application development.
Profile sourced from Himalayas.