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Customer Support & Client Relations Manager
Customer Support & Client Relations Manager at Regbits, first on the team to exceed KPIs in month one and a top performer for three quarters.
PakistanCustomer Support & Client Relations Manager at Regbits Pvt Ltd
Act as the main point of contact for clients, handling a high volume of calls, emails, and messages. Became the first team member to exceed KPI targets within the first month, then earned top performer for three consecutive quarters.
Client Query ResolutionInbound CallsOutbound CallsEmail SupportLive ChatEscalation HandlingSLA Driven SupportCRMDocumentationNegotiationProcess Improvement
Earned consistently positive client feedback for responsiveness, clear communication, and practical solutions. Acted as the link between clients and the technical delivery team, turning client requests into clear written briefs and documentation.
Client CommunicationDocumentationTechnical BriefsResponsiveness
Resolved client inquiries and follow-ups via LinkedIn and email, keeping organized, accurate records of every case and communication. Gathered the right information upfront to respond to client questions quickly and clearly, supporting a 20% increase in lead generation.
LinkedInEmail SupportRecord keepingLead GenerationMarket ResearchDocumentation
Resolved customer and supplier inquiries on contracts, pricing, and service terms, ensuring accurate and timely responses. Built long-term client relationships through consistent, reliable follow-up and clear issue communication.
Contract ResolutionPricingTerms and ConditionsCustomer Relationship ManagementFollow upCommunication Skills
Handled outbound customer calls professionally, and documented feedback accurately for internal reporting. Followed data privacy and compliance guidelines in every customer interaction, in line with telemarketing regulations.
Outbound CallsDocumentationData PrivacyComplianceTelemarketing Regulations
Bachelor of Science in Computer Science from Bahria University, Lahore, from 2018 to 2023.
Bachelor of Science in Computer Science from Bahria University, Lahore, from 2018 to 2023.
Certified Software Quality Engineer (CSQE) from Xinsof Technologies, completed in October 2021.
Certified Software Quality Engineer (CSQE) from Xinsof Technologies, completed in October 2021.
Certified Software Tester (CSTE) from Xinsof Technologies, completed in October 2021.
Certified Software Tester (CSTE) from Xinsof Technologies, completed in October 2021.
Pre-Engineering from BISE Lahore, from 2015 to 2017.
Pre-Engineering from BISE Lahore, from 2015 to 2017.
Profile sourced from Himalayas.