Loading profile…
Loading profile…
Customer Service
Front Desk Associate in hospitality who handled 20–30 nightly check-ins and guest reservations at Home2 Suites Town Center.
United StatesCustomer Service at Publix Supermarket
Delivered frontline customer service in a high-volume retail environment, resolving guest complaints and requests with calm professionalism. Maintained production records, inventory logs, and supply order documentation with consistent accuracy.
Customer ServiceConflict ResolutionTime ManagementInventory ManagementDocumentation
Delivered phone and live-chat support for health plan members, resolving account-level and billing questions through company CRM systems. Managed multiple concurrent member interactions while maintaining quality, compliance, and accurate documentation standards.
CRMCustomer SupportBillingDocumentationCompliance
Associate of Science in Hospitality Management from Florida State College at Jacksonville.
High school diploma from Samuel W. Wolfson High School.
Managed front desk operations for a 150-200 room extended-stay property, processing 20-30 nightly check-ins with payment accuracy and guest satisfaction focus. Handled reservations, guest communications, and billing reconciliation across all guest accounts.
Front Desk OperationsGuest RelationsReservationsPayment ProcessingBillingProperty Management SystemsCommunication SkillsReporting
Coordinated patient intake logistics, assisted elderly and disabled visitors, and maintained accurate records under high-pressure emergency conditions.
Patient IntakeRecord keepingEmergency ResponseCommunication Skills
Fulfilled customer orders with emphasis on inventory accuracy and data integrity within strict SLA requirements.
Inventory ManagementData IntegrityOrder FulfilmentSLA Compliance
Holiday Inn Express & Suites SeaWorld
Managed full front desk operations for a 150-200 room branded hotel property, averaging 20-30 nightly check-ins across phone and online reservation platforms. Oversaw check-in/check-out processing, guest inquiry resolution, and daily operational reporting.
Front Desk OperationsGuest RelationsReservationsPayment ProcessingProperty Management SystemsReportingIHG Standards
Profile sourced from Himalayas.