Debrah Ayangbade

I’m an exceptional customer support specialist with 5+ years of experience delivering real-time support across phone, email, and live chat. I combine technical troubleshooting with clear communication to improve customer satisfaction and reduce escalations. In my current role as a Technical Support Representative, I help customers resolve hardware, software, and network connectivity issues while maintaining compliance with data privacy regulations. I’ve achieved a 95% resolution rate, improved customer satisfaction by 10%, and resolved 95% of reported issues within 48 hours by replicating client-reported problems. I also bring strong customer success and operations experience from managing client relationships and onboarding efforts. As a PR and Customer Success Manager, I increased sales by 20% through proactive follow-ups to 300+ leads and improved process efficiency by 15% by analyzing 1,000+ data points. What drives me is a results-driven, customer-focused approach: I log support actions in CRM, improve knowledge base documentation, and collaborate with QA and development teams. I’m dedicated to enhancing operational efficiency, loyalty, and revenue through empathy, problem-solving, and continuous improvement.