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Deepal Jaiswal
Looking for a jobSenior Executive – Patient Services
Client Success professional across logistics and healthcare services who recovered a $75K stalled payment and reactivated a dormant account.
IndiaSenior Executive – Patient Services at Zouma Consulting
About
At SRP Logistics, I held sole point-of-contact responsibility for key US stakeholders on a $16M/month portfolio, resolving complex billing disputes and delivering 100% billing accuracy. I also hired and led a six-person accounts receivable team.
At Zouma Consulting, I handled patient queries, bookings, refunds, and grievances for PMC, a UK-based private medical chain client. Across my work, I’ve focused on retaining client relationships through issue resolution, accurate billing, and consistent service.
Experience
Senior Executive – Patient Services
Handled end-to-end patient services for a UK-based private medical chain client, including queries, appointment bookings, refunds, and grievance resolution via email and phone. Served as front-line service contact for UK patients, maintaining consistent resolution and communication standards.
Patient ServicesQuery ResolutionAppointment BookingRefundsGrievance ResolutionEmail CommunicationPhone Communication
Assistant Manager – Accounts Receivable
Managed client queries and invoice disputes for UK-based logistics clients, resolving billing discrepancies to protect revenue and client relationships. Applied daily client payments in Sage and worked proactively to lift collections across the portfolio.
Accounts ReceivableDispute ResolutionBillingCash Application
Education
Tilak Maharashtra University
Bachelor of Computer Applications degree from Tilak Maharashtra University, completed from 2009 to 2012.
Bachelor of Computer Applications degree from Tilak Maharashtra University, completed from 2009 to 2012.