Demma Llena

Administrative Support & Document Controller

Managed and organized construction project documentation, ensuring accurate filing and version control. Coordinated document submissions and approvals with engineers, contractors, and suppliers while monitoring deadlines.

Document ControlData EntryReport PreparationRecords ManagementSchedulingCoordination

Resolution Specialist

Amazon Operations Services Phils.

Managed escalated customer cases and provided guidance to Customer Service Associates to ensure high-quality support and resolution.

Customer ServiceProblem SolvingTeamworkEscalation Management

Customer Service Associate

Amazon Operations Services Phils.

Resolved customer inquiries using effective communication and problem-solving while consistently exceeding performance metrics in a fast-paced environment.

Customer ServiceCommunication SkillsProblem SolvingPerformance Metrics

Executive Assistant to the CEO | Admin & Accounting Officer

Provided executive support to the CEO by managing calendars, scheduling meetings, and coordinating with clients and internal teams. Managed administrative operations and assisted with bookkeeping functions such as invoicing, payroll, and financial record maintenance.

Executive SupportCalendar ManagementSchedulingData EntryBookkeepingInvoicingPayroll ProcessingFinancial Records

Accounting Staff

Assisted the Accounting Head with clerical tasks including organizing bank records, invoicing customers, collecting payments, making check payments, and recording petty cash.

BookkeepingInvoicingPayment CollectionsPetty Cash ManagementDocumentation