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Dženan Polutak
Looking for a jobFull Stack Developer & Junior AI Developer
Full Stack Developer at Shop Circle building Shopify features and AI-powered e-commerce apps with the OpenAI API.
Bosnia and HerzegovinaFull Stack Developer & Junior AI Developer at Shop Circle
Experience
Full Stack Developer & Junior AI Developer
Promoted from Support Developer to build full-stack features across Shopify apps and drive AI-development initiatives. Ship end-to-end features using React, Node.js, Python, and FastAPI, and integrate AI-powered functionality via the OpenAI API.
ReactJavaScriptCSSNodeJSPythonfastAPIDockerOpenAI APIPrompt EngineeringShopify
Support Developer
Tailored Shopify applications to specific business needs using CSS, JavaScript, and React. Partnered with clients and dev teams to diagnose, resolve, and adapt app features for seamless integration and performance.
CSSJavaScriptReactShopifyCustomer SupportProblem Solving
Project Team Manager
Led a team of 10-15 agents, owning quality and compliance and coordinating with Service Delivery Managers. Provided coaching and 1:1s and analyzed performance data to meet goals in a remote environment.
Team LeadershipQuality AssurancePerformance AnalysisCoachingRemote Management
Project Lead Advisor
Guided a team of 15-20 agents through daily tasks to deliver excellent customer service and journeys. Shared management duties including attendance, quality checks, performance reviews, feedback, and coaching sessions.
Team LeadershipCustomer ServiceQuality AssuranceCoachingPerformance Reviews
Customer Support Specialist & Back Office Agent
Handled customer inquiries across phone, chat, and email with a focus on minimizing customer effort. Learned and managed multiple systems, resolved complaints and back-office issues, and followed up to full resolution.
Customer SupportCommunication SkillsProblem SolvingBack Office Operations
Tour Guide & Driver
Provided English-language guest service, billing, and check-in/out in hospitality and tourism roles in Sarajevo.
Customer ServiceEnglishBillingHospitality
Receptionist
Handled front desk duties including guest service, billing, and check-in/out in hospitality settings.
Customer ServiceBillingHospitalityFrontdesk
Education
University of Sarajevo
Pursuing a degree in Criminalistics through distance learning, ongoing since 2017.
Pursuing a degree in Criminalistics through distance learning, ongoing since 2017.
WebsitesWorkshop
Completed a 30-day coding workshop covering HTML, CSS, JS, and Bootstrap.
ICT Cambridge
Completed a course in Psychology Sector focusing on critical thinking, metacognition, problem-solving, and communication.
V High School · Professional Drivers' School
Completed high school with focus on Sports Medicine and Theory, earning a KV Driver certificate (Cat. AM, B).