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Regulatory Response Data Agent
Customer operations and legal support specialist, helping resolve regulatory cases with accuracy and empathy.
RomaniaRegulatory Response Data Agent at TELUS International
Reviewed and processed user requests on legal and regulatory topics including property disputes, liability and insurance, VAT, tourist tax, and contractual concerns. Supported dispute resolution workflows by analyzing sensitive cases while maintaining procedural compliance and confidentiality.
Dispute ResolutionRegulatory WorkflowsConfidentiality
Provided multilingual (French and English) customer support via phone and email while following company procedures and quality standards. Resolved complex complaints, managed customer requests accurately, and maintained productivity in a remote environment.
Multilingual Customer SupportComplaint ManagementCase ManagementCustomer SupportQuality AssuranceProcess Adherence
Drafted and reviewed legal contracts and commercial documentation while responding to clarification requests from contracting authorities and stakeholders. Monitored compliance with contractual provisions and supported legal and administrative processes with accurate, regulation-aligned documents.
Compliance MonitoringAdministrative ProcessingContractual Provisions Verification
Prepared public acquisition documentation in line with Romanian public procurement legislation. Managed procurement files and contract documentation, coordinated SEAP publication and submissions, and verified budget allocation and compliance requirements.
SEAP SubmissionsComplianceBudget Allocation ChecksDocument Management
Drafted, reviewed, and approved commercial contracts with suppliers and clients and prepared legal notifications and official responses. Supported internal teams with regulatory guidance, maintained legal archives, and contributed to GDPR compliance and legal risk management procedures.
Commercial ContractsGDPR ComplianceLegal and Risk Management
Conducted legal research and provided administrative support in an international legal environment. Assisted with employment contract and company registration documentation, communicated with Belgian institutions, and supported drafting activities for client files and legal cases.
Legal ResearchEmployment ContractsCompany Registration DocumentationAdministrative SupportInstitutional CommunicationsDocumentation Preparation
Earned a Bachelor’s Degree in Law (LLB) covering civil, criminal, labor, commercial, and procedural law. Built skills in contract structures, legal terminology, and Romanian legal frameworks with strong research and legal writing capability.
Completed a Master’s Degree in Human Rights with specialized studies in European human rights regulations and discrimination law. Focused on ECHR case law, detention conditions, equality rights, and legal compliance.
Participated in an Erasmus program conducting legal studies and examinations entirely in French. Completed international legal coursework and research projects.