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Denis Joy
Open to opportunitiesCustomer & Student Support Rep
Customer support representative delivering technical and administrative help with empathy.
NigeriaCustomer & Student Support Rep at BYUPathway Worldwide
About
I’m a customer-focused Support Representative experienced in handling customer inquiries and resolving issues through email, chat, phone, and social media. I deliver strong customer experiences, maintain satisfaction, and consistently achieve 95%+ satisfaction ratings.
I manage 40–50 tickets daily in Zendesk, reducing escalation rates by 25% through timely follow-up and effective troubleshooting. I also leverage GoHighLevel CRM to automate follow-ups, schedule appointments, maintain accurate records, and improve onboarding success and retention.
Experience
Customer & Student Support Rep
Delivered high-quality customer and student support via email, chat, phone, and social media, achieving 95%+ satisfaction ratings. Managed 40–50 Zendesk tickets daily, resolved issues and reduced escalations by 25%, while using GoHighLevel CRM to automate follow-ups and reduce missed inquiries by 30%.
Live ChatZendeskGoHighLevelSlackTicketingEmail SupportTroubleshootingSchedulingConflict Resolution
Education
Ensign College
Pursuing a Bachelor of Science in Information Technology at Ensign College (via BYU Pathway Worldwide).