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Customer Service Representative
Customer service and medical-billing professional with media and marketing experience.
KenyaCustomer Service Representative at Onq Global
Processed medical referrals and managed patient billing, establishing payment plans and resolving escalations while maintaining confidential records and improving referral workflow efficiency.
Medical BillingReferralsCustomer ServiceRecords ManagementSocial Media SupportClient Engagement
Collected agricultural data from farmers, registered beneficiaries for aid programs, and used digital systems to maintain accurate records that supported program planning and resource allocation.
Field Data CollectionFarmer OutreachData EntryBeneficiary Registration
Tallied and categorized votes accurately, assisted elderly and vulnerable voters, and maintained transparent procedures to ensure an orderly and fair voting process.
Completed training in computer packages covering essential software applications.
Completed a Diploma in Journalism and Mass Communication focusing on reporting, editing, and media production.
Vote TallyingVoter AssistanceProcess Transparency
Provided daily care and support to children in the home and contributed to social media marketing for fundraising campaigns, enhancing community outreach and donor engagement.
ChildcareSocial Media MarketingFundraisingCommunity OutreachEmpathyTeamwork
Collected on-the-ground news reports and interviews, edited articles to editorial standards, and handled front-office client inquiries during the agency's transition to an online platform.
News ReportingInterviewingEditingClient CommunicationOnline PublishingContent Writing