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denys vasiutenko
Looking for a jobTechnical and Customer L2 Support Engineer
Technical and Customer Support Engineer at Apptimized who investigated B2B SaaS incidents and packaged 650+ applications for Windows deployment.
UkraineTechnical and Customer L2 Support Engineer at Apptimized
Experience
Technical and Customer L2 Support Engineer
Led a 3–4 person Support team while remaining actively involved in day-to-day customer support and technical issue investigation. Assisted customers with product usage, configuration and workflows, and handled and investigated customer-reported issues and incidents in a B2B SaaS environment.
Customer SupportTechnical TroubleshootingIncident ManagementAzure DevOpsB2B SaaSLog AnalysisEscalation ManagementProcess ImprovementTeam LeadershipTraining
Engineer
Developed and supported Sumy State University websites.
Technical Support Specialist
Took care of computers, installed and updated software, and supported the education process.
Application Packager
Created and tested software packages for automated deployment and silent installation across Windows environments.
Application PackagingMSI InstallersEXEInstallShieldInno SetupNSISPowerShellPSADTWindowsSilent Installations
Education
Apptimized
Completed a software packaging course offered by Apptimized Academy.
Sumy State University
Studied Computer Sciences and Information Technologies at the Department of Electronics and Information Technology.