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Client Services and KOL Operations
Client Services and KOL Operations at tothemoon, coordinating regional client support and earning 90% positive feedback.
ThailandClient Services and KOL Operations at tothemoon
Coordinated client inquiries, operational follow-ups, and cross-functional issue resolution to maintain smooth regional operations and customer satisfaction with 90% positive feedback. Managed affiliate, KOLs, and payment-related operations across Southeast Asia and Japan.
Customer SuccessAffiliate ManagementKOL ManagementPayment OperationsCross functional CoordinationCSAT
Managed over 500 affiliate relationships and customer operations across Thailand, Vietnam, and Indonesia, handling partner inquiries and coordinating issue resolution. Monitored partner performance and operational KPIs, ensuring SLA compliance with over 95% of tickets handled within agreed time.
Affiliate ManagementCustomer OperationsSLA ComplianceKPI MonitoringReportingCross Functional Collaboration
Postgraduate Certificate in Business Administration with a major in Media Leadership and Management, completed in 2025.
Postgraduate Certificate in Business Administration with a major in Media Leadership and Management, completed in 2025.
Bachelor of Social Science in Applied Communications in Advertising and Public Relations, completed in 2017.
Bachelor of Social Science in Applied Communications in Advertising and Public Relations, completed in 2017.
Managed communication strategies for global hospitality clients B2B (Hilton, Marriott, Hyatt, IHG) and travel tech (Booking.com, Agoda, Trivago), focusing on partner engagement and performance marketing through metasearch for 100+ hotel chains. Delivered client reports and QBRs highlighting business growth and campaign metrics.
B2B Client ServicesMeta SearchesPerformance MarketingPartner EngagementQBRReportingMarket Insights
Led user acquisition strategies across Japan and APAC countries, focusing on web and digital campaigns, market mapping, and optimizing customer journeys for iOS and Android app users. Achieved 250,000+ downloads and significant user engagement to increase DAU/MAU/LTV/Ratings through multi-channel automation customer supports.
CRMMarketing AutomationUser AcquisitionDigital CampaignsMarket MappingCustomer Journey OptimizationDAU MAU LTVMulti Channel
Conducted market feasibility studies for new real estate housing projects. Used A/B testing, qualitative and quantitative analyses, and field trials to gather consumer insights on user attributes, behaviors, and preferences and develop project management strategies.
Market Researchfeasibility studiesA B TestingQualitative AnalysisQuantitative AnalysisConsumer InsightsProject Management
Profile sourced from Himalayas.