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Deven Bhatt
Open to opportunitiesAnalyst I Infrastructure Services
Experienced Microsoft 365 Administrator and IT Support Engineer.
IndiaAnalyst I Infrastructure Services at DXC Technology
About
I am an expert Support Engineer with five years of experience in Information Technology, dedicated to excellence and driven by a proactive approach. My passion for technology and problem-solving allows me to fully utilize my logical and reasoning abilities to achieve both personal and organizational goals.
Currently, I serve as an Analyst I in Infrastructure Services at DXC Technology, where I provide Tier 3 support for Microsoft 365 services, including Exchange Online, SharePoint, and MS Teams. I address major incidents in IAM and Cybersecurity, ensuring compliance with security measures while managing email security and user policies. My previous roles have equipped me with extensive experience in managing Microsoft Exchange servers and providing technical support across various platforms.
With a strong foundation in Microsoft technologies and a commitment to continuous learning, I am eager to contribute my skills and knowledge to a dynamic team that values innovation and growth.
Experience
Analyst I Infrastructure Services
Provided Tier 3 support for Microsoft 365 services including Exchange Online, SharePoint, MS Teams, and OneDrive. Addressed major incidents and escalations in IAM (OKTA and Azure Entra ID) and Cybersecurity (Zscaler), ensuring security compliance with Microsoft Defender for Office 365. Administered email security using Cisco Cloud Email Security (CES) and Cisco Email Security Appliance (ESA), conf
Microsoft Office 365Exchange OnlineOktaAzure EntraZscalerMicrosoft 365 DefenderCisco Cloud Email SecuritySharePointMicrosoft Teams
Exchange Support Engineer
Monitored and analyzed email system activities to ensure performance and availability, managing Microsoft Exchange servers for user mailbox creation, deletion, and modification. Resolved inbound and outbound mail flow issues, specializing in troubleshooting Outlook 2016/Office 365 and providing on-call technical support. Administered Exchange databases, tracked error logs, and reported on the stat
Education
Unknown School
Completed 10th grade with a focus on all subjects.
Unknown School
Completed 12th grade with a focus on the Commerce stream.
SOL Delhi University
Graduated with a Bachelor of Commerce degree from SOL Delhi University.