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Virtual Assistant
Engineer, Administrative and virtual assistant with 3+ years supporting customers and executive teams.
NigeriaVirtual Assistant at GM Media
Managed and ran a Discord community, coordinated giveaways and events, and handled customer email responses. Scheduled meetings, maintained databases, and supported social media content creation and customer support.
Email ManagementSchedulingSocial Media ManagementContent CreationCustomer Support
Supported senior leadership by screening calls and emails, managing executive calendars, and coordinating meetings and travel. Produced reports and executive summaries, maintained spreadsheets and databases for performance/sales tracking, and organized office documentation systems.
Call ScreeningEmail ManagementCalendar ManagementTravel CoordinationSpreadsheet ManagementDatabase Managementperformance reporting
Earned a B.Sc. in Mechanical Engineering at the University of Lagos from 2016 to 2021.
Earned a B.Sc. in Mechanical Engineering at the University of Lagos from 2016 to 2021.
Completed secondary education at Charis International College and obtained a Secondary School Certificate from 2010 to 2016.
Completed secondary education at Charis International College and obtained a Secondary School Certificate from 2010 to 2016.
Handled customer inquiries across email, chat, phone, and social media while maintaining positive customer experiences. Managed paper and electronic filing, processed incoming and outgoing mail, resolved issues, escalated complex cases, and tracked interactions and customer feedback.
Customer Relationship ManagementPaper FilingTroubleshootingCustomer Interaction LoggingFollow up
Performed hands-on repair and troubleshooting for machinery such as compressors, pumps, and turbines, helping reduce downtime and improve efficiency. Conducted inspections and inventory checks, fabricated parts, handled outgoing tool/part waybills, and provided IT support for staff.
PumpsTurbineFabricationInventory ManagementWaybillsIT Support
Supported plant maintenance work including daily pressure and gas level checks, minor inspections, and safety drills. Replaced insulation tiles in the combustion chamber and conducted inspections of gas turbine blades.
Maintenance and Safety DrillsCombustion Chamber Insulation Tile Replacement
Profile sourced from Himalayas.