dhouha mzoughi

I'm looking for a customer or technical support role where I can resolve complex cases, use CRM and ticketing tools, and support international customers in English, French, Arabic and Turkish. I've delivered technical customer support at Delta for international users in English, French, and Turkish, resolving complex issues through structured troubleshooting and remote helpdesk systems. I manage customer interactions through CRM and helpdesk tools, maintaining accurate documentation, follow-up, and clear communication. My work focuses on fast, empathetic resolution in tech-driven environments. Previously, as a Back-Office Agent at Phone Act, I investigated customer disputes through detailed case analysis and policy application while collaborating with cross-functional teams to improve service quality. My volunteer experience teaching English in İzmit strengthened my cross-cultural communication, adaptability, and ability to support people with different needs.