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Diana Goldstein
Looking for a jobSwedish Linguist
Customer Success Specialist at SBD, supporting Swedish and English customers with 90% CSAT and 65% NPS.
SwedenSwedish Linguist at Summae Linguae
Experience
Swedish Linguist
Performs Swedish-language translation, voice recording, annotation, and transcription for AI and speech-recognition datasets. Maintains high accuracy standards while meeting quality and productivity targets across multiple AI language projects.
TranslationTranscriptionAnnotationsVoice RecordingAI Data ProjectsQuality Assurance
Customer Support & Success Representative
Provides customer support in Swedish and English via email, phone, chat, and social media, assisting with technical product inquiries, troubleshooting, and warranty claims. Consistently ranked the top-performing Customer Support Representative in the Nordics, achieving a 90% CSAT score and 65% NPS.
Customer SupportTechnical SupportTroubleshootingEmail SupportPhone SupportLive ChatSocial Media SupportCSATNPS
Swedish-English Translator
Translated and localized digital content, articles, and marketing creatives from English to Swedish, ensuring linguistic accuracy, tone consistency, and cultural relevance.
TranslationLocalizationContent CreationMarketingswedishEnglish
Head of Partnerships & Account Executive
Managed partner and customer relationships throughout onboarding, conducting product demonstrations and solution consultations. Improved the customer journey and user experience across digital touchpoints, supporting customers through implementation and integration.
Partnership ManagementAccount ManagementCustomer OnboardingProduct DemonstrationsCustomer JourneyUser ExperienceImplementationIntegration
Head of Lead Generation & CRM
Managed customer and prospect data within Close.io CRM and ran personalized email outreach campaigns to support business growth. Identified and qualified new business opportunities using research tools and market analysis, maintaining a healthy sales pipeline.
Lead GenerationCRMClose.ioEmail outreachMarket AnalysisSales PipelineTeam Leadership
Affiliate Manager
Built and managed affiliate partnerships across the UK and German markets, owning the full partner lifecycle from onboarding to ongoing account management. Negotiated agreements and optimized campaign performance to maximize profitability, representing the company at industry events to grow the partnership portfolio.
Affiliate ManagementPartnership ManagementNegotiationCampaign OptimizationAccount ManagementUK MarketGerman Market
Customer Success Manager
Delivered personalized SaaS demos and onboarding sessions for new ScheduleOnce customers, tailoring integrations to each account's workflow. Managed onboarding and support for 100+ SaaS customers, delivering an average of 6 demos per day and converting an average of 3 to paying customers.
Customer SuccessSaaSOnboardingDemosTechnical SupportTroubleshootingCRMSalesforceIntegrationCustomer Feedback
Compliance Officer
Managed compliance processes and employee training across Nordic markets.
ComplianceCorporate TrainerNordic Markets
Junior Compliance Officer
Assisted with regulatory compliance, policy and document updates, and internal audits.
ComplianceRegulatory CompliancePolicy UpdatesInternal Audit
Notary in Public Court
Managed court proceedings and prepared legal documentation, assessments, and verdicts.
Legal DocumentationCourt ProceedingsLegal AssessmentVerdicts
Education
Stockholm University
Bachelor of Science in Business Administration and Economics from Stockholm University, completed in 2007.
Bachelor of Science in Business Administration and Economics from Stockholm University, completed in 2007.
Stockholm University
Master of Laws (LL.M.) from Stockholm University, completed in 2006.
Master of Laws (LL.M.) from Stockholm University, completed in 2006.