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Diego Barrera
Open to opportunitiesHiring Manager
Operations and client success leader with 12+ years across onboarding, implementation, retention, and team leadership. Senior-level operator with Lean
SpainHiring Manager at Remote Leverage
About
I’m an Operations and client success professional with 12+ years managing cross-functional teams, high-value accounts, and complex client lifecycles across remote US-based and international roles. I’m comfortable owning a process end-to-end — from onboarding to retention to optimization — and I bring equal parts strategic thinking and hands-on execution.
In my current role as Hiring Manager at Leverage, I manage full-cycle recruiting for US-based companies, from client intake and job scoping to final screening, interviews, and signed offers. I’ve maintained a high-velocity pipeline, closing ~35% into active placements and generating $250K+ in revenue with 30+ successful placements while owning client relationships through offer negotiations and placement fees.
Previously, as Operations & Client Success Manager at FinElevate, I led US operations and end-to-end client delivery for financial portfolios ranging from €2M to €35M ARR. I onboarded new clients by setting up tools (including QuickBooks Online, Mindbody, and 1Password) and managing system migrations with minimal disruption, and I built scalable SOPs and dashboards that improved data accuracy, team visibility, and communication.
Earlier CX and operations leadership roles strengthened my ability to turn ambiguity into measurable performance. At ZipTransfer and Hugo Technologies, I directed EMEA/LATAM CX operations, redesigned training, introduced KPI structures, and built QA frameworks—driving productivity gains, stronger CSAT outcomes, and process compliance. With a Green Belt Lean Six Sigma background, I consistently use KPI development, QA/performance tracking, and workflow automation to help teams deliver reliably and grow.
Experience
Hiring Manager
Managed full-cycle recruiting for US-based companies, from client intake and job scoping through sourcing, screening, interviews, and signed offers. Closed ~35% into active placements, generating $250K+ in revenue across 30+ placements and $8K+ average placement fees using Recruit CRM.
Full Cycle RecruitingClient intakeCandidate Sourcing