Diego Guedes

Sales Operation Manager (Brazil)

LONGi Solar

Owns end-to-end order-to-delivery execution for 60+ strategic accounts in Brazil and LATAM, coordinating international freight and supporting utility-scale contracts above USD 100M.

SAPOTD (Order To Delivery)International Freight ForwardingOTIFKPI ReportingPower BIStakeholder ManagementCustoms Compliance

Sr. Sales Operation Specialist

LONGi Solar

Managed sales orders, billing, and deliveries in SAP for Brazil and LATAM customers, and onboarded utility-scale customers from commercial agreement to project execution.

SAPSales OperationsCustomer OnboardingProject ExecutionLATAM

Customer Services Analyst – Human Pharma Division

Boehringer Ingelheim

Managed order-to-delivery operations ensuring SLA adherence and supply continuity, and partnered with logistics and demand planning to reduce backorders and improve delivery performance.

SAPECCOTableauOrder ManagementInventory ManagementSLAKPI Reporting

Customer Service Analyst – Brazil & LATAM

Coordinated international shipments from India and Thailand to Latin America and the Caribbean, managing customs documentation and delivery timelines, and supported forecasting and S&OP.

International LogisticsCustoms DocumentationForecastingS&OPERPTraceability

Customer Service Assistant

Handled freight operations including pickups, quotes, scheduling, and delivery follow-up, and registered new SKUs in the ERP.

Freight OperationsERPSales SupportShipping

Customer Service Intern

Tracked reverse logistics of returned invoices and negotiated return-freight cost reductions with carriers.

Reverse LogisticsNegotiationCarrier Management