Diego Sanchez

About

Experience

1. Practicante Profesional DevOps

   Migrated the main repository from SVN to Git in Azure Repos, reducing weight by ~91% for 10 people. Migrated project tracking from Jira to Azure Boards and designed Git branching strategies in Azure DevOps.

   SVNGitAzure ReposAzure BoardsAzure DevOpsJira

2. Process Delivery Specialist

   IBM

   Managed complaints and requirements via email and Salesforce CRM, meeting service response times. Designed and promoted AI agents to generate response letters, reducing repetitive task time by up to 20%, and implemented an AI assistant to index training transcripts.

   SalesforceAI AgentsProcess Automation

3. Work & Travel

   Supported daily kitchen operations for 400+ people in a high-volume environment. Coordinated with a multicultural team to prepare, serve, and clean up meals on time, communicating in English with staff and campers.

Education

1. Alianza Tec, Colsubsidio

   Ongoing 48-hour course on cloud and DevOps with Azure and AWS.

2. Politécnico Grancolombiano

   Currently pursuing a degree in Systems Engineering, in the 8th semester, with an expected graduation in 2027-1.

   Currently pursuing a degree in Systems Engineering, in the 8th semester, with an expected graduation in 2027-1.

3. IBM

   Completed Enterprise Design Thinking Practitioner certification.

4. Politécnico Grancolombiano

   Completed a practical program in software development and engineering fundamentals.

5. Platzi

   Completed 200-hour backend developer program.

6. Universidad Nacional de Colombia

   Completed 800 hours of training in programming and software development fundamentals, with emphasis on problem solving, teamwork, and good coding practices.

7. SENA

   Technical training in equipment support, basic networking, and operating systems.