Dilshad Newman

Looking for a job

Admin & Operations Manager

Admin & Operations Manager at Lash & Dash Beauty Studio, improving scheduling and call-handling processes to reduce booking conflicts.

South AfricaAdmin & Operations Manager at Lash & Dash Beauty Studio

About

At Lash & Dash Beauty Studio, I coordinate daily administration and operations, manage bookings through Fresha and Booksy, and respond to client enquiries. I’ve helped improve scheduling and call-handling processes to reduce booking conflicts and support receptionist training. Previously, at Dr Zy Eshak Private Practice, I managed reception and appointment administration, maintained confidential patient files, and supported billing and claims documentation. At Garden City Hospital, I filed and checked medical records and assisted with admissions-related administration.

Experience

Admin & Operations Manager
Coordinate daily administrative and operational activities, manage bookings and schedules, and support client service. Maintain records, prepare reports, and coordinate staff administration.
FreshaBooksyWhatsAppSchedulingCustomer ServiceRecord keepingReportingStaff CoordinationStock CoordinationProcess Improvement
Medical Receptionist / Administrator
Managed reception administration, appointment scheduling, and patient communication. Maintained patient files, supported billing and medical-aid authorisation, and coordinated with practitioners.
Appointment SchedulingPatient CommunicationRecord keeping

Education

National Senior Certificate
Completed National Senior Certificate (Grade 12) in 2015.
Completed National Senior Certificate (Grade 12) in 2015.
ICD-10 Coding Certification
Completed ICD-10 coding certification.

Loading profile…

About

Experience

Admin & Operations Manager

Coordinate daily administrative and operational activities, manage bookings and schedules, and support client service. Maintain records, prepare reports, and coordinate staff administration.

FreshaBooksyWhatsAppSchedulingCustomer ServiceRecord keepingReportingStaff CoordinationStock CoordinationProcess Improvement

Medical Receptionist / Administrator

Managed reception administration, appointment scheduling, and patient communication. Maintained patient files, supported billing and medical-aid authorisation, and coordinated with practitioners.

Appointment SchedulingPatient CommunicationRecord keeping

About

Experience

Admin & Operations Manager

Medical Receptionist / Administrator

Education

National Senior Certificate

ICD-10 Coding Certification

About

Experience

Admin & Operations Manager

Medical Receptionist / Administrator

Education

National Senior Certificate

ICD-10 Coding Certification

Filing Clerk / Administrative Assistant