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Divyank sharma
Looking for a jobApp Operations & Project Lead
Technical Support professional with Apple process experience at Teleperformance and hands-on app operations for GetFit, from testing to Play Store releases.
IndiaApp Operations & Project Lead at GetFit
About
At Teleperformance, I supported Apple customers with technical, account, and service-related issues. I identified problems and provided clear, step-by-step troubleshooting.
I also handled escalations and followed ticketing, documentation, and quality procedures while working with support teams.
On GetFit, a school-focused wellness app, I managed app operations across role-based dashboards for students, trainers, and instructors. I used AI-assisted workflows to work with Flutter and Dart modules, review code, debug issues, and integrate features.
I configured Firebase services and handled testing, error-log monitoring, build troubleshooting, and Google Play Console release requirements for production-ready builds.
Experience
App Operations & Project Lead
Designed and managed the end-to-end development of a school-focused wellness app with role-based dashboards. Integrated Firebase services and handled operational tasks including Firestore security rules, Crashlytics monitoring, and release management.
FlutterFirebaseDartGoogle Play Developer ConsoleFirestoreCrashlyticsVSCodeAI assisted DevelopmentManual TestingBug Reporting
Customer Support Associate
Provided technical, account, and service support for Apple customers in a high-volume environment. Followed strict documentation and ticketing procedures while maintaining professional communication during escalations.
Technical Troubleshooting
Education
Guru Nanak Dev University
Pursued a Master of Arts degree.
Panjab University
Completed a Bachelor of Arts degree.
Himachal Pradesh Board of School Education
Completed 12th grade education.