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DJÂ User
Open to opportunitiesTechnical Manager
IT Technical Manager at Altra-Call coordinating technical support and improving procedures.
TunisiaTechnical Manager at Altra-Call
Experience
Technical Manager
Oversee technical operations and coordinate support team activities. Organize handling of technical requests and maintain quality of customer support.
Technical OperationsTeam CoordinationCustomer SupportTrainingProcess Improvement
Cybercafé Manager
Managed daily cybercafé operations and supported the smooth running of the business. Supervised staff, assisted customers and maintained service quality.
Operations ManagementStaff SupervisionCustomer ServiceQuality Assurance
Technical Director
Directed technical projects and managed IT infrastructure. Implemented improvements to optimise system operation and performance.
IT InfrastructureProject ManagementSystem OptimizationTechnical Leadership
Technical Customer Support Advisor
Provided technical assistance and guided customers through the resolution of their issues. Assessed customer requests and explained solutions and troubleshooting steps clearly.
Technical SupportCustomer ServiceTroubleshootingCommunication Skills
Education
Higher Technician Training in Computer Systems Maintenance
Completed higher technician training in computer systems maintenance.