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Dokta Moyo
Looking for a jobSixty60 Customer Service Assistant
Customer Service Assistant at Shoprite Checkers Sixty60 resolving delivery issues and supporting customers in a high-volume digital delivery environment.
South AfricaSixty60 Customer Service Assistant at Shoprite Checkers
Experience
Sixty60 Customer Service Assistant
Managed fast-paced on-demand logistics support and order tracking in a high-volume digital delivery environment. Resolved complex delivery anomalies and transit delays through active communication with courier partners and store management.
Logistics SupportOrder TrackingCustomer SatisfactionHigh Pressure TroubleshootingCommunication Skills
Customer Care Consultant (Back Office)
Orchestrated high-volume omnichannel query resolution spanning telephone, institutional email, and public social media touchpoints. Utilized dedicated CRM software to catalogue client journeys and analyze recurrence trends for service improvement.
Omni Channel SupportCRMComplaint ResolutionSocial Media EscalationsCommunication Skills
Call Centre Agent
Fielded critical inbound infrastructure, technical account, and connectivity requests from a large consumer base. Executed tier-1 diagnostic troubleshooting protocols for hardware and network challenges, ensuring appropriate routing and strict escalation follow-ups.
Call CentreTroubleshootingTechnical SupportSLA ComplianceKPI Achievement
Education
Jeppe Educational Centre
Completed Grade 12 Senior Certificate in 2010.
Completed Grade 12 Senior Certificate in 2010.