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Dominik Staśkiewicz
Looking for a jobQuality Analyst
QA professional with 6+ years in customer and technical support, specializing in audits, RCA, agent coaching, and process improvement.
IrelandQuality Analyst at Accenture
About
I am looking for opportunities that offer professional growth, personal fulfillment, and the chance to make a meaningful impact. I value supportive teams, continuous learning, and an environment where I can use my QA expertise, analytical skills, and problem-solving abilities to improve processes and customer experiences while developing new skills and taking on new challenges.
I am a Quality Assurance professional with over six years of experience in customer and technical support for global clients, including Google, TikTok, and Meta. I specialize in auditing T1 and T2 support tickets, conducting root cause analysis, coaching agents, and driving CSAT improvements and process optimization. I pride myself on being detail-oriented and providing constructive feedback that reinforces strengths while identifying areas for improvement. My interest in content creation, analytical skills, and product knowledge allow me to contribute across various QA areas while continuing to grow professionally.
Experience
Quality Analyst
Conducted QA reviews and root cause analysis to identify knowledge gaps and improvement opportunities, collaborating with leads on action plans. Coached agents, shared business insights and market trends, managed sensitive cases as a POC, and participated in global calibration sessions to ensure consistent quality standards across teams.
Customer Support Analyst (Tier 2)
Handled email inquiries within SLA, verified users and documents, and managed access permissions in line with user needs and security policies. Monitored policy compliance, addressed violations, guided Tier 1 agents on escalations, and served as a Point of Contact (POC), mentoring team members and supporting consistent processes.
Quality Assurance Specialist
Conducted QA reviews and root cause analysis to identify performance gaps, provide actionable insights, and improve quality metrics. Collaborated with cross-functional teams, trainers, and management to communicate updates and drive improvements. Supported urgent global initiatives addressing weak performance metrics and maintained regular reviews with teams and internal stakeholders.
Quality Analyst/SME/Trainer
Conducted QA reviews and root cause analysis of low-CSAT cases, identifying knowledge gaps and improvement opportunities. Collaborated with team leads on action plans, coached agents through one-on-one sessions, analyzed market trends, and shared business insights. Managed escalated cases as a POC and participated in global calibrations to maintain consistent quality standards.
Education
Marshal Jozef Pilsudski High School