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Dorcas Laide
Open to opportunitiesCustomer Service Representative
I resolve high-volume customer inquiries and deliver excellent support across phone, email, chat, and CRM systems.
NigeriaCustomer Service Representative at Affordable Rent to Own
About
I've supported customers at Affordable Rent to Own, handling 180–250 interactions daily while providing housing information, resolving concerns, and maintaining accurate HubSpot and Zendesk records.
Across Premier Source and Insurance Supermarket Inc., I've scheduled appointments, managed CRM records, conducted follow-up calls, explained products clearly, and resolved inbound and outbound customer issues. I was recognized as a Top Performer for consistently exceeding quality and productivity targets.
I've also built customer service experience at Folixx Lounge, resolving complaints and assisting with orders and inquiries. I bring a customer-focused approach grounded in active listening, communication, problem solving, and reliable remote collaboration.
Experience
Customer Service Representative
Handled 180-250 customer interactions daily, assisted with inquiries and housing information, resolved concerns, and maintained CRM records. Recognized as a Top Performer for exceeding quality and productivity targets.
Customer ServiceCustomer SupportCRMPhone SupportEmail SupportCustomer SatisfactionComplaint ResolutionProblem SolvingActive ListeningConflict ResolutionHubSpotZendeskReadyModeGoogle WorkspaceMicrosoft OfficeData Entry
Education
University of Ibadan
Pursued a Bachelor of Science in Health Education, completing the degree in July 2023.
Pursued a Bachelor of Science in Health Education, completing the degree in July 2023.
Adesina College Secondary School
Completed secondary education and obtained the West African Senior School Certificate (WAEC) in 2016.
Completed secondary education and obtained the West African Senior School Certificate (WAEC) in 2016.