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Fraud & Chargeback Prevention Manager
Fraud Risk Manager at Zapp who built its fraud monitoring unit and end-to-end transaction-monitoring framework.
GuatemalaFraud & Chargeback Prevention Manager at Zapp
Led and mentored the fraud analyst team, monitored transactions, designed fraud rules, and owned fraud performance metrics. Built the operational structure for the Fraud & Chargeback Monitoring Unit and implemented an end-to-end transaction-monitoring framework.
Fraud Risk ManagementChargeback ProtectionTeam LeadershipRisk AnalyticsDashboardingDecision LogicRule DesignVendor EvaluationTransaction Monitoring
Ensured client operational goals and success metrics for Visa products, supported implementation of new products, and built client advocate status. Achieved successful implementation of tokenization, Google Pay, and Apple Pay for issuers, and became an SME in Interchange Reimbursement Fee.
Client SuccessStrategic Relationship ManagementProduct ImplementationTokenizationGoogle PayApple PayInterchange FeesAuthorization Workflow Optimization
Supervised risk analysts, mentored team members, and led cross-functional projects focused on risk mitigation and operational efficiency. Led the integration of Xoom's transaction-monitoring into PayPal's risk infrastructure, later expanded to support PayPal and Venmo flows.
Risk AnalyticsTeam LeadershipProject ManagementTransaction MonitoringRisk MitigationCross Functional Collaboration
Identified, measured, and mitigated fraud events across banking products, coordinated monitoring activities, and acted as Security Officer for card brands. Achieved a 25% reduction in fraud amounts and implemented rules and preventive parameters on Visa and Mastercard platforms.
Fraud Risk ManagementPayment Card SecurityBrand complianceTransaction MonitoringTeam CoordinationProcess AutomationVisaMastercardCVVPin
Reviewed certification of new systems and data migrations for CORE systems, and managed auditor work to meet user requirements.
CertificationData MigrationAuditProject Management
Certified IT projects across bank areas, performing functional validations and risk evaluations to reduce IT risks.
IT AuditRisk AssessmentFunctional TestingBusiness Applications
Pursuing a Diploma in CISCO Networks, with CCNA certification ongoing.
Attended the International Seminar Doing Business in Austin in 2025.
Attended the International Seminar Doing Business in Austin in 2025.
Completed a Cybersecurity Professional Certificate in 2025.
Completed a Cybersecurity Professional Certificate in 2025.
Completed a Diploma in Innovation Development and Management in 2023.
Completed a Diploma in Innovation Development and Management in 2023.
Completed the Berkeley Fintech: Frameworks, Strategies and Applications program in 2023.
Completed the Berkeley Fintech: Frameworks, Strategies and Applications program in 2023.
Completed the Python for Managers program in 2021.
Completed the Python for Managers program in 2021.
Completed an MBA at Pontificia Universidad Católica de Chile in 2016.
Completed an MBA at Pontificia Universidad Católica de Chile in 2016.
Earned a Master in Computer Science with emphasis in Electronic Banking and Communications in 2012.
Earned a Master in Computer Science with emphasis in Electronic Banking and Communications in 2012.
Earned a Bachelor in Computer Science in 2010.
Earned a Bachelor in Computer Science in 2010.
Completed the Data Science and Visualization for Business program in 2020.
Completed the Data Science and Visualization for Business program in 2020.
Profile sourced from Himalayas.