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Edwin Muriuki
Looking for a jobCustomer Operations Expert
Customer service professional at Tele-Performance, maintaining 95%+ customer satisfaction across phone, email, and chat.
KenyaCustomer Operations Expert at Tele-Performance
Experience
Customer Operations Expert
Delivered exceptional customer experiences by resolving high-volume client inquiries efficiently while maintaining composure in fast-paced environments. Maintained a 95%+ customer satisfaction standard and handled sensitive information in compliance with data protection policies.
Customer ServiceConflict ResolutionCommunication SkillsData ProtectionMultichannel SupportDocumentationCross Functional Collaboration
Digital Customer Sales Agent
Achieved daily outbound call targets of 200+ calls while maintaining high engagement and professionalism under performance-driven KPIs. Converted prospective leads into successful sign-ups by addressing objections and presenting product benefits clearly.
Outbound SalesLead ConversionObjection HandlingCommunication SkillsCRMFollow upPerformance Monitoring
Assistant Night Duty Manager
Led overnight hotel operations, serving as the primary point of contact for guest services, safety, and issue resolution. Supervised and reallocated staff to maintain optimal service levels and operational efficiency during night shifts.
Hotel OperationsStaff SupervisionGuest RelationsConflict ResolutionFinancial ReconciliationsReportingElectronic Records
Customer Relations Assistant
Delivered accurate and timely information to guests, ensuring clear communication and adherence to service standards. Coordinated with housekeeping, maintenance, and food and beverage teams to guarantee seamless service delivery.
Customer ServiceCommunication SkillsCoordinationData EntryOutbound CallsProblem Solving
Education
Generation Programme Kenya
Completed a certificate in Digital Customer Service, focusing on customer service excellence and digital communication skills.
Kenyatta University
Pursued a Bachelor of Science in Hospitality and Tourism Management, gaining comprehensive knowledge in hospitality operations and tourism.
Kijabe Boys' High School
Completed secondary education, earning the Kenya Certificate of Secondary Education.