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Eka Martha Ayu Vitalocha
Looking for a jobTeller
Banking Operations Professional with 10+ years in transaction processing, reconciliation, data verification, and administrative support.
IndonesiaTeller at PT Bank Mandiri (Persero) Tbk
About
I'm looking for remote opportunities in data entry, data administration, administrative support, and operations support, where I can apply my accuracy, attention to detail, reconciliation, data verification, and SOP-based banking operations experience. I'm also interested in roles where I can continue developing my Excel and remote work skills.
I've spent more than 10 years at PT Bank Mandiri (Persero) Tbk processing transactions, balancing cash, reconciling records, and maintaining daily operational controls.
As a Teller Coordinator, I performed twice-daily quality checks, investigated discrepancies, reviewed supporting documents, and coordinated with tellers, central divisions, and other teams to resolve issues. I also supported new tellers through operational guidance and knowledge sharing.
I'm a first-place winner of the National Frontliner Championship and bring a careful, SOP-focused approach to data verification, document checking, reporting, and administrative support. I'm building my Excel skills while applying my banking operations experience to remote support work.
Experience
Teller
Process customer transactions accurately in accordance with banking procedures and SOPs. Perform daily cash balancing, transaction reconciliation, and report checking. Verify transaction details and supporting documents to ensure accuracy and completeness.
Transaction ProcessingCash HandlingReconciliationsData VerificationDocument VerificationOperational ReportingExcelMicrosoft WordOutlookGoogle Sheets
Teller Coordinator
Performed twice-daily quality checks on teller transactions, identifying errors and discrepancies. Reviewed transaction records and supporting documents, investigated discrepancies, and coordinated with tellers and relevant teams to resolve operational issues. Supported cash controls, report reconciliation, and training for new tellers.
Quality ControlTransaction Review
Education
Universitas Hayam Wuruk Perbanas
Studied Management with a focus on financial management, building a foundation in business operations, finance, and organizational management. Developed analytical, communication, and problem-solving skills through academic work and organizational activities.