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Ekamjot Singh
Looking for a jobAssistant Manager
Assistant Manager at Popeyes Louisiana Kitchen, supervising restaurant shifts and training new employees.
CanadaAssistant Manager at Popeyes Louisiana Kitchen
Experience
Assistant Manager
Supervised shift staff to ensure smooth daily operations, managed opening and closing procedures, and ensured compliance with food safety standards. Handled inventory ordering and trained new employees.
Team LeadershipShift ManagementCash HandlingFood SafetyInventory ManagementCustomer ServiceTraining
Crew Member
Greeted and served customers, ensuring accurate order taking and food preparation. Improved restaurant cleanliness and collaborated with team members to meet operational objectives.
Customer ServiceFood PreparationFood SafetyTeamworkCommunication Skills
Customer Service-Centric
Surpassed sales targets through strategic cross-selling and upselling of electronic goods. Maintained high client satisfaction by resolving issues promptly and troubleshooting electronic equipment.
SalesCross SellingUpsellingCustomer ServiceTroubleshootingSystems Configuration
Email Support Advisor
Resolved complex customer issues and managed escalated complaints, achieving high satisfaction ratings. Developed fraud detection protocols and initiated a personalized customer experience program.
Customer ServiceEmail SupportComplaint ResolutionFraud DetectionData AnalysisCustomer Retention
Education
Algonquin College
Pursued Marketing Management program at Algonquin College.
Niagara College
Pursued International Business Management program at Niagara College.
Guru Gobind Singh Indraprastha University
Completed B.B.A. with concentration in Banking & Insurance, including courses in Data Analysis, Risk Management, and Financial Fraud Detection.