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Elena Dina
Looking for a jobFront Desk Receptionist
Customer Service & Operations Professional with 10+ years of proven experience delivering exceptional support in fast-paced, multichannel environments
RomaniaFront Desk Receptionist at Fairman David
About
I've improved customer service and operations across Fairman David, a cleaning company, and H&M, using CRM systems and clear service protocols to strengthen client outcomes.
At Fairman David in London, I managed 50+ daily guest check-ins and check-outs, coordinated reservations across phone, email, and online booking channels with 95%+ accuracy, and used Salesforce to improve operational efficiency by 15%.
As an Operations Manager and Customer Service Lead, I supervised five employees, reduced response time by 30%, and increased customer retention by 10% through stronger service recovery and customer support processes.
I'm committed to using technology, CRM systems, and AI productivity tools to deliver responsive service, organised operations, and positive customer experiences.
Experience
Front Desk Receptionist
Managed 50+ daily guest check-ins/check-outs while maintaining exceptional customer experience standards, utilising CRM systems to streamline processes and enhance guest satisfaction. Coordinated reservations and inquiries across multiple channels with 95%+ accuracy and resolved customer complaints promptly.
CRM SystemsSalesforceCustomer ServiceMultichannel Supportproblem resolutionAdministrative SupportOperations Management
Education
London School of Commerce & IT
Higher National Diploma in Education and Training from London School of Commerce & IT.
Richmond The American International University in London
Bachelor of Arts in Business Studies from Richmond The American International University in London.
Kensington College of Business
Diploma in Business and Management from Kensington College of Business.