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Customer Service
Customer service and operations professional building data organization and analysis skills for smarter decisions.
United StatesCustomer Service at ALDI
Operated a cash register handling cash, card, and electronic payments in a fast-paced environment while supporting inventory tasks such as restocking and rotation. Supported team operations during high-traffic periods and helped ensure product availability and customer satisfaction.
Customer ServiceCash RegisterCash HandlingElectronic PaymentsInventory Management
Supported daily business operations including scheduling, coordination, CRM/customer and workflow management, and employee task oversight. Assisted with invoicing, reporting, and maintaining business records while communicating with clients and staff to resolve issues.
SchedulingCoordinationCRM ManagementWorkflow ManagementInvoicingReportingRecord keepingAdministrative SupportProblem SolvingMultitasking
Assisted with managing vacation rental reservations, including booking updates and handling confirmation and change requests. Coordinated check-in/check-out details with cleaning and maintenance teams and handled customer service inquiries by phone, email, and web chat.
Vacation RentalsConfirmation Change ManagementCustomer ServicePhone SupportEmail Support
Handled inbound and outbound sales calls to assist customers with devices, accessories, and plans, using product knowledge to support sales. Maintained detailed records of customer interactions and transaction history, with top-performer months.
Inbound Outbound CallsCustomer SupportProduct KnowledgeSales PerformanceTransaction History RecordsRecord keeping
Completed an Associate & Arts program at Clary Sage College from 2015 to 2016.
Completed an Associate & Arts program at Clary Sage College from 2015 to 2016.
Earned a High School Diploma from Clary Sage College.