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Elina Mwangi
Looking for a jobCustomer Service Representative
Customer Service Representative at Influx Inc, handling 50+ support tickets daily and helping reduce response times by 20%.
KenyaCustomer Service Representative at Influx Inc
Experience
Customer Service Representative
Respond to customer inquiries by phone, chat, and email using Zendesk, Intercom, and Zoho, maintaining 90%+ satisfaction scores. Handle escalations, manage 50+ tickets daily, and coordinate with internal teams to improve service.
ZendeskIntercomZohoCustomer SupportEscalation ManagementTicket ManagementMacrosTemplatesOnboardingTraining
Key Accounts Officer
Managed client relationships in banking and transport sectors, supporting satisfaction and retention. Grew reseller base by 100+ in one month and oversaw installation of 1,000+ tracking devices.
Customer Relationship ManagementCustomer RetentionProactive OutreachLogistics CoordinationCommunication Skills
Communication Intern
Managed social media campaigns and responded to audience comments on Facebook and Twitter, increasing engagement. Maintained records, data entry, and reporting for national training programs.
Social Media ManagementFacebookTwitterData EntryReportingRecord keeping
Admin & Communication Coordinator
Supported newsletters and promotional campaigns. Coordinated logistics and outreach for training sessions, boosting attendance through cold calling and digital engagement.
Newsletter CreationPromotional CampaignsLogistics CoordinationCold CallingDigital EngagementSocial Media Growth
Education
Daystar University
Bachelor of Arts in Technical and Professional Communication from Daystar University, Nairobi, completed in July 2018.
Bachelor of Arts in Technical and Professional Communication from Daystar University, Nairobi, completed in July 2018.
Emobilis
Completed training in Mobile Software Development and Entrepreneurship.
McKinsey & Company
Completed the McKinsey Forward Program, a professional development certification.