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Client Service Manager
B2B client service and product professional, optimizing logistics and KPIs to drive adoption and delivery.
FranceClient Service Manager at Dachser
Manage a portfolio of B2B clients across France, Tunisia, and Morocco, coordinating export operations to ensure timely delivery. Verify transport documentation for compliance and resolve client issues in partnership with internal teams to improve efficiency.
B2B Account ManagementExport Documentation ComplianceKPI TrackingProcess OptimizationCross Functional Collaboration
Conduct market analysis to define product requirements and prioritize features based on business value. Track KPIs to improve adoption and usability while collaborating with cross-functional teams.
Market AnalysisProduct RequirementsKPI TrackingUsabilityProduct StrategyCross Functional Collaboration
Participated in the Erasmus+ program at Universidade da Madeira. Studied design and visual arts, including branding, editorial design, and visual communication projects.
Completed a Bachelor in Digital Media at Transilvania University of Brașov. Focused on SEO & SEM, digital marketing, communication, graphic design, and animation; bachelor thesis covered Content Marketing strategy.
Manage client accounts and ensure project delivery, acting as the liaison between clients and internal teams. Improved workflows and service quality to strengthen client relationships and outcomes.
Project DeliveryCross functional CoordinationAccount ManagementCustomer Relationship Management
Increased the affiliate network by 20% by negotiating partnerships and improving performance. Monitored compliance, optimized campaigns, and managed partner communications to drive results.
Performance MonitoringNegotiationCampaign OptimizationCompliance MonitoringKPI TrackingPartner CommunicationsData Analysis
Profile sourced from Himalayas.