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Relationship Manager – E-commerce
I am an e-commerce and relationship manager driving merchant acquisition and digital payments growth.
KenyaRelationship Manager – E-commerce at Equity Bank Group Holdings – Finserve Africa
Built and managed a portfolio of 200+ merchants, boosting digital payment adoption and increasing merchant acquisition by 20% year‑over‑year while maintaining a 95% implementation success rate. Optimized proposals and cross-functional launches to grow digital revenue streams and reduce implementation lead times by over 30%.
Payment SolutionsB2B SalesCRM ManagementProposal DevelopmentCross Functional CollaborationMerchant Adoption
Directed sales and marketing strategy, launching packages and promotions that increased monthly revenue by up to 25% and negotiated supplier agreements that reduced operational costs by ~15%. Established an in‑house reservations function to streamline client handling and improve upselling capacity.
Sales StrategyContract NegotiationSupplier ManagementRevenue GrowthPricing Strategy
Pursuing a Bachelor of Business Administration and Management at St. Paul's University with expected completion in August 2026.
Pursuing a Bachelor of Business Administration and Management at St. Paul's University with expected completion in August 2026.
Completed an International Honours Diploma in Hospitality Management in May 2013.
Completed an International Honours Diploma in Hospitality Management in May 2013.
Completed a Diploma in Travel and Tourism Operations in February 2006.
Completed a Diploma in Travel and Tourism Operations in February 2006.
Managed a portfolio of 100+ merchants and reactivated dormant accounts to drive a 20% lift in average monthly revenue per account. Delivered tailored onboarding and after‑sales support for mobile, card and gateway solutions while providing market intelligence to inform product and sales planning.
Field SalesCRMPaymentsMarket IntelligenceReporting
Built and converted a pipeline of merchant prospects across emerging East African markets, achieving notable activation rates through strategic outreach and compliant KYC processes. Provided hands‑on onboarding and territory insights to support forecasting and regional campaigns.
Lead GenerationKYCCRM ManagementMarket ResearchOnboarding
Designed and executed integrated marketing strategies and e‑commerce initiatives that increased direct bookings and improved digital ROI across a portfolio of properties. Managed budgets, go‑to‑market plans and cross‑functional execution to drive occupancy and event bookings.
Marketing StrategyBudget ManagementGo To MarketMarket ResearchCampaign ExecutionPR
Profile sourced from Himalayas.