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Elly Mbuguah
Open to opportunitiesCustomer Service Executive
I deliver customer support, sales results, and executive coordination across international teams.
KenyaCustomer Service Executive at International Nakama Tech
About
I've supported international customers at Nakama Tech and Contact Center International, resolving queries, identifying upsell opportunities, and achieving the highest QA score and a 71% resolution rate in my first month.
Previously, I coordinated executive calendars and projects remotely at Athena, reducing bottlenecks by 30% with Asana and Trello. At Kenya Power and Lighting Company, I supported more than 100 users and resolved 95% of tickets within SLA.
Experience
Customer Service Executive
Provided customer support via inbound and outbound calls, resolved queries efficiently, and identified up-selling and cross-selling opportunities. Achieved highest QA score in first month and received certificates of excellence.
Customer ServiceCRMCall Center SoftwareUpsellingCross SellingQuality Assurance
Education
Jomo Kenyatta University of Agriculture and Technology
Pursued a Bachelor of Business Information Technology, graduating with Second Class (Lower Division).