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Emeka Ehuriah
Open to opportunitiesTechnical Lead
Technical Support Engineer | Identity & Access Management
NigeriaTechnical Lead at Tek Experts Nigeria
About
I’m an Azure-certified technical support engineer with 6+ years delivering Level 2/3 support across enterprise environments serving 1,000+ end users. I specialize in Microsoft 365, Windows OS, Active Directory, and Identity & Access Management (IAM), focusing on secure, reliable outcomes.
I own complex P1/P2 incident lifecycles within ITIL v4 frameworks, consistently driving 98%+ SLA compliance. At Tek Experts, I reduced MTTR by 40% through end-to-end root cause analysis and clear executive stakeholder communication, while keeping business disruption minimal.
I’ve also led and mentored a team of 15 engineers and improved onboarding ramp-up time by 20–30% through structured technical programmes. With 95%+ customer satisfaction (CSAT), plus certifications across Microsoft Azure, Security (SC-300/SC-200/SC-100), and Microsoft Certified Trainer (MCT), I bring both depth and a strong customer-first technical ethos.
Experience
Technical Lead
Senior escalation and team lead delivering ITSM-aligned Azure support to enterprise customers across EMEA and NOAM. Reduced MTTR by 40% while maintaining 98%+ SLA compliance and led onboarding for a cohort of 15 L2 engineers, while resolving 40–50+ complex IAM escalations monthly.
Conditional AccessIdentity ProtectionMFAAzure Key VaultIncident ManagementRoot Cause AnalysisTeam LeadershipTechnical OnboardingSLA
L2 Azure Technical Support Engineer
Level 2 escalation support for 1,000+ enterprise customers across EMEA and NOAM, specializing in Microsoft 365, Windows environments, Active Directory, and Azure identity services. Achieved 92% first-contact resolution and reduced identity-related incident recurrence by 35% through support and deployment of Azure identity and security features.
Microsoft 365Active Directory
Education
University of Nigeria, Nsukka
Earned a B.Eng. in Electrical Engineering from the University of Nigeria, Nsukka, graduating in 2015.
Earned a B.Eng. in Electrical Engineering from the University of Nigeria, Nsukka, graduating in 2015.