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Emilly Vitoria
Looking for a jobAnalista de Atendimento Pleno
Customer support analyst at Infiniti Marketing de Incentivo e Fidelização S/A, managing B2B accounts and improving service processes.
BrazilAnalista de Atendimento Pleno at Infiniti Marketing de Incentivo e Fidelização S/A
About
At Infiniti Marketing de Incentivo e Fidelização S/A, I manage multichannel customer service for B2B clients and operational B2C requests in the payments sector. I also support the support team by tracking activities, indicators, and performance.
I analyze service results and prepare management reports to monitor KPIs, support decision-making, and identify opportunities to improve processes. My work connects customer needs with operational efficiency and customer experience.
Earlier, I supported customers at AtentoBrasil S/A – Banco BTG Pactual and Banco Itaú, Unidas S/A, and Voxline Contact Center. I’m seeking a coordination, supervision, or management role in operations, where I can contribute to team leadership, process management, continuous improvement, and customer service.
Experience
Analista de Atendimento Pleno
Managed multichannel customer service with focus on customer experience, supporting B2B clients and B2C operational demands in the payment means segment. Oversaw support team activities, indicators, and operational performance, and prepared management reports for KPI monitoring.
Customer ServiceB2BB2CCustomer ExperienceTeam ManagementKPI MonitoringManagement ReportingProcess Improvement
Especialista de Atendimento III
Provided active and receptive customer service for an investment platform, supporting financial products and services. Clarified doubts, guided clients, and monitored demands with focus on service quality in a banking environment.
Customer ServiceFinancial ServicesInvestment PlatformsCommunication Skills
Education
Universidade de Santo Amaro
Currently pursuing a degree in Law, expected to continue beyond the current date.
E.E. Prof. Joaquim Adolfo Araújo
Completed high school education.
Universidade de Santo Amaro
Completed a technical program in Administration with a focus on Marketing.