Emily McEndree

At Grokio Technologies, I administer trust and safety operations across five LGBTQ+-focused communities—Feabie, Grommr, Ferzu, Chasable, and Pupspace—supporting approximately 2.9 million registered accounts. I designed and piloted a scam detection program that reduced scam-related support tickets by 70–80%. I investigate fraud, impersonation, account misuse, and high-volume user reports; maintain detailed CRM case records; and improve workflows for verification, enforcement, and escalation. I also review high-risk self-harm and suicidal-ideation content, provide appropriate crisis resources, and document cases for escalation to authorities and child-safety organizations when warranted. My background also includes technical support, multi-site operations management, training, and customer service. I bring a community-centered approach to platform safety, clear documentation, and LGBTQ+ advocacy and youth safety.