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Looking for a jobSmartCare Engineer (Systems & Operations)
DevOps Engineer at Huawei who automated log checks and supported a 300+ server telecom platform.
TurkeySmartCare Engineer (Systems & Operations) at Huawei
Experience
SmartCare Engineer (Systems & Operations)
Operated Huawei SmartCare across 300+ servers, processing network data for all subscribers of a major Turkish mobile operator (~12 PB/day) under a 99.99% availability SLA. Resolved 7–8+ incident tickets per week through L1/L2 support, log analysis and SQL troubleshooting, leading root cause analysis (RCA) and covering out-of-hours on-call rotations.
Incident ManagementChange ManagementLog AnalysisSQLBASHRCASLA ManagementCapacity ExpansionCustomer Reporting
Account Manager
Managed a major mobile operator account for IT storage equipment and solar power projects for base stations. Delivered technical presentations to the customer's technical teams, bridging them with Huawei product teams.
Account ManagementTechnical PresentationsCustomer Relationship ManagementStorageSolar Power
Education
Yıldız Technical University
Bachelor of Science in Electronics and Communication Engineering from Yıldız Technical University, completed from 2017 to 2022.
Bachelor of Science in Electronics and Communication Engineering from Yıldız Technical University, completed from 2017 to 2022.