Eneawan Inyang

I'm open to remote contractor, freelance, or full-time opportunities where I can own the customer lifecycle - onboarding, adoption, and retention - using the CRM systems I build myself. I help B2B teams turn account health data into proactive retention and expansion strategy, not just reactive support. I’m a Customer Success & Account Manager with 2+ years of experience owning B2B customer relationships from onboarding through retention. At Collectibles By Karen, I managed up to 50 active accounts in HubSpot, driving 40% repeat purchases and an estimated 75% CSAT. I built the pipeline structure, lifecycle stages, and account properties behind the customer journey. With HubSpot and Zapier automations, I cut an estimated 15+ hours of manual admin per month. I tracked account health with HubSpot reporting and Google Sheets dashboards, so risks showed up early.