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Query Handling & Operations Investigator
Customer support specialist at DHL International Express who resolved customer inquiries and caught billing discrepancies early.
NigeriaQuery Handling & Operations Investigator at DHL International Express
Provided specialized virtual and operational support for corporate logistics accounts, managing high-volume inquiries and ticketing queues with a 90% annual resolution rate. Investigated recurring complaints and maintained SAP database logs for real-time visibility.
SAPCRMTicketing SystemsCustomer ServiceOperationsData ManagementRoot Cause AnalysisStakeholder Communication
Provided daily administrative and operational support, managing executive scheduling, documentation, and internal team coordination. Reviewed sales and billing documentation to catch fulfillment errors and resolved customer complaints to retain clients.
Client RelationsSales SupportAdministrative SupportDocumentationSchedulingProblem Solving
Designed a follow-up system for client inquiries that reduced response times and improved satisfaction. Supported executive planning, mediated team friction, and drafted operational documentation for IT workflows.
Administrative SupportClient Follow upDocumentationCoordinationIT Support
Master of Science in Information Technology from the National Open University of Nigeria, completed in 2022.
Master of Science in Information Technology from the National Open University of Nigeria, completed in 2022.
Bachelor of Science in Communication Technology from the National Open University of Nigeria, completed in 2016.
Bachelor of Science in Communication Technology from the National Open University of Nigeria, completed in 2016.
Profile sourced from Himalayas.