Eniola Onibiyo

IT Server Technician

Administered and maintained enterprise server infrastructure, ensuring 99.9% uptime and reducing downtime by 20% through proactive monitoring and security patches. Provided Tier 1 support and led server provisioning in physical and virtual environments.

Server AdministrationActive DirectoryMicrosoft Office 365VPNWiFiVoIPTroubleshootingHelp Desk SupportWindowsLinuxVirtualizationSecurity Patching

Help Desk Specialist

Truist Bank

Provided first-line technical support to 500+ end users, resolving hardware, software, and network issues while managing high-volume tickets. Streamlined workflows to reduce average resolution time by 25%.

Help Desk SupportTicketing SystemsRemote DesktopTroubleshootingActive DirectoryIT OnboardingSLA ManagementCustomer Service

Customer Service Representative

Delivered exceptional customer service across multiple channels, achieving a 95% CSAT rating and resolving escalated issues. Provided technical support for network connectivity and contributed to knowledge base documentation.

Customer ServiceTroubleshootingTCP IPDNSDHCPWiFiVPNDocumentationKnowledge BaseCollaboration