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Enobong Ittu
Open to opportunitiesBusiness Developer / Customer Support
Customer Support Representative improving satisfaction with CRM, empathy, and technical troubleshooting.
NigeriaBusiness Developer / Customer Support at Omniswift Nigeria Limited
About
I’m a dedicated, results-driven Customer Support Representative with over 3 years of experience delivering exceptional client service across in-person and remote environments. At Omniswift Nigeria Limited, I served as the primary point of contact for client inquiries and escalations, improving customer satisfaction scores by 20% through structured communication, proactive issue resolution, and CRM utilization.
I also build clarity and alignment through weekly client-facing reports and presentation slides, and I collaborate cross-functionally with technical and operations teams to resolve complex issues quickly. With a B.Sc. in Computer Science and hands-on IT support experience, I bring strong technical aptitude to troubleshoot client problems efficiently while maintaining a professional, empathetic customer experience.
Experience
Business Developer / Customer Support
Served as the primary point of contact for client inquiries, resolving support tickets and escalations via phone, email, and in-person channels, achieving a 20% increase in customer satisfaction scores. Managed CRM records, coordinated cross-functional issue resolution, and produced weekly client-facing reports and presentations.
Customer SupportTicket ResolutionEscalation ManagementCRMEmail SupportPhone SupportCross Functional CollaborationClient Reporting
Remote Customer Support Agent
Provided remote email-based customer support for small business clients, responding to product inquiries, order issues, and complaints within a target 24-hour window. Created customer-facing FAQ documents and email templates, and maintained interaction logs in Google Sheets.
Customer SupportEmail SupportComplaint Resolution
Education
Nile University of Nigeria
Pursued an M.Sc. in Computer Science at Nile University of Nigeria from Sep 2023 to Nov 2025.
Pursued an M.Sc. in Computer Science at Nile University of Nigeria from Sep 2023 to Nov 2025.
Benson Idahosa University
Earned a B.Sc. in Computer Science from Benson Idahosa University from Sep 2017 to Jul 2021.
Earned a B.Sc. in Computer Science from Benson Idahosa University from Sep 2017 to Jul 2021.