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Community Support Specialist
Community Support Specialist at Playfull who maintained 90% CSAT and reduced median response time by 40%.
NigeriaCommunity Support Specialist at Playfull
Provided real-time customer support to 50,000+ users via Intercom, reducing median response time by 40% and maintaining 90% CSAT. Created helpdesk articles and processed user requests using Retool.
IntercomDiscordRetoolJiraCustomer SupportTicket ManagementCSATHelp DeskBug ReportingQA Support
Responded to daily customer inquiries via Intercom, resolving issues related to gameplay, accounts, and platform usage while maintaining 85% CSAT. Documented recurring issues and shared insights with internal teams.
IntercomCustomer SupportIssue ResolutionCSATDocumentation
Managed 1,200+ customer inquiries both online and in person, ensuring fast resolution and positive customer experience. Assisted in organizing support records using Google Sheets.
Customer ServiceGoogle SheetsIssue Resolution
Assisted clients with travel bookings, inquiries, and itinerary planning, ensuring smooth and stress-free customer journeys. Created personalized travel itineraries using Google Docs and Canva.
Customer ServiceTravel PlanningGoogle DocsCanva
Pursued a Bachelor of Science in Computer Science, completing the program in 2023.
Pursued a Bachelor of Science in Computer Science, completing the program in 2023.
Completed the Advanced Product Management: Leadership & Communication course in July 2023.
Completed the Advanced Product Management: Leadership & Communication course in July 2023.
Completed the Fundamental Steps of Product Management course in August 2021.
Completed the Fundamental Steps of Product Management course in August 2021.
Profile sourced from Himalayas.