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erezhepova sabina
Looking for a jobCustomer Success Manager & Product Owner
Project Manager at Last Call, turning fragmented operations data into reporting that takes 10 minutes instead of 3 days.
PortugalCustomer Success Manager & Product Owner at Last Call
Experience
Customer Success Manager & Product Owner
Lead the internal operations platform project for a powerbank-rental network, from requirements to release. Reduced recurring reporting time from 3 days to 10 minutes by consolidating business systems.
Project ManagementProduct OwnershipRequirements GatheringBacklog ManagementAI WorkflowsCRMNotionRetoolClaudeData AnalysisProcess Improvement
Founder & Operations Lead
Took a bilingual ballet studio from concept to steady operations, serving ~290 customers with ~40 active monthly clients. Designed the full customer journey as a product, automating admin with AI tools.
Business OperationsProduct DesignCRMSchedulingPaymentsMembershipsReportingAI AutomationProject ManagementBudgetingEvent Planning
Operations & Projects, Founder's Office
Report directly to the founder, leading website rebuild, launching a new service line, and redesigning the bidding process. Own a pipeline of ~140 bids per month with a 35% win rate and $235K in contracts won.
Project ManagementBusiness AnalysisWeb DevelopmentGo To Market StrategyProcess AutomationNotionAI ToolsKPI ReportingVendor ManagementHiring
Software QA Engineer
Worked in international agile teams on web, mobile, and API products for clients like adidas, Toyota, and Apple. Performed requirements analysis, acceptance criteria, release validation, UAT, and root-cause analysis.
QA EngineeringAgileScrumWeb TestingMobile TestingAPI TestingUATRoot Cause AnalysisRelease ManagementTestRailPostman
Education
Saint Petersburg State University of Economics
Bachelor's degree from Saint Petersburg State University of Economics, completed from 2017 to 2021.
Bachelor's degree from Saint Petersburg State University of Economics, completed from 2017 to 2021.