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Erick Espinosa
Looking for a jobVirtual Customer Service Associate
Customer service and operations professional at Amazon who resolved customer and delivery incidents in bilingual remote support.
MexicoVirtual Customer Service Associate at Servicios Comerciales Amazon México S. de R.L. de C.V.
Experience
Virtual Customer Service Associate
Provided 100% remote bilingual support to customers in the US and Puerto Rico, as well as Amazon Flex drivers, during peak seasons.
Customer ServiceBilingual English SpanishRemote Supportproblem resolutionPressured Environment
Customer Service and Retention Executive
Specialized in retention, assisting dissatisfied customers and applying negotiation strategies to de-escalate and retain them.
Customer RetentionNegotiationConflict ResolutionObjection HandlingPressured Environment
Operations and Inventory Administrator & Supervisor
Managed business operations including opening new points of sale, market analysis, promotions, and customer service. Supervised inventory control, payroll, and vendor payments.
Operations ManagementInventory ControlPayroll Administrationvendor negotiationCustomer Service
Commercial and Risk Advisory Executive
Provided sales and advisory services for automobile insurance, with ongoing support for policyholders and coordination with insurance executives.
SalesInsurance AdvisoryCustomer SupportClaims HandlingCommunication Skills
Customer Service / Technical Support
Provided bilingual technical support and customer service for DirecTV/AT&T users in the US, achieving effective first-contact resolution.
Technical SupportCustomer ServiceBilingual English SpanishFirst Contact Resolutions
Customer Service Representative
Handled customer support regarding packages, services, billing clarifications, and payment inquiries.
Customer ServiceBilling SupportProblem Identification
Customer Service Representative
Assisted cardholders with guidance for locating Family Medicine Units and scheduling medical appointments.
Customer ServiceAppointment SchedulingGuidance
Bilingual Customer Service Representative
Provided bilingual customer service for Spanish-speaking Sprint cellular service users in the US.
Customer ServiceBilingual English SpanishTelecommunications
Education
Universidad Autónoma de Nuevo León
Pursued a degree in Mechanical and Administrative Engineering, but did not complete the program.
Universidad de Monterrey
Earned a Bilingual High School Diploma from Universidad de Monterrey.
Centro Universitario Franco Mexicano
Completed middle school education at Centro Universitario Franco Mexicano.
Colegio Franco Mexicano
Completed elementary school education at Colegio Franco Mexicano.