Erin Birnel Fishbaugh

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Speaking Examiner

Customer Success Manager and English academy owner at ThinkEnglish Vitoria, who achieved 90% client retention and 35% of enrollments through referrals.

SpainSpeaking Examiner at Cambridge University Press and Assessment

Experience

Speaking Examiner
Cambridge University Press and Assessment
Conducted and evaluated KET, PET, FCE, CAE and CPE speaking examinations, applying Cambridge assessment criteria to ensure accurate and consistent scoring. Maintained strict adherence to assessment standards and calibration procedures.
AssessmentsEvaluationInterpersonal SkillsCollaborationCommunication Skills
Owner/Teacher
Managed end-to-end customer lifecycle for 200+ active clients, achieving 90% retention and 85% renewal rate. Drove revenue growth through consultative selling and strategic upselling, reaching 105% net revenue retention.
Customer Relationship ManagementOnboardingCustomer RetentionCustomer SatisfactionNeeds AssessmentConsultative SellingUpsellingCross SellingProblem SolvingTeam LeadershipCross Functional CollaborationMicrosoft 365Google WorkspaceLMSCustomer Communications Platform
Teacher
Prepared students for FCE, CAE and CPE examinations by developing targeted learning strategies aligned with individual goals. Delivered tailored English instruction across business, academic, and travel contexts.
TeachingExam PreparationCommunication SkillsStudent EngagementProgress Monitoring
Teacher Assistant
Supported international students at FIU's English Language Institute through academic, cultural, and communication guidance. Designed and facilitated communication and interpersonal development activities to build confidence and strengthen practical English use.
Student SupportCommunication SkillsInterpersonal SkillsProgress MonitoringFeedback

Education

Florida International University
Earned a Master of Arts in TESOL Education from Florida International University in 2006.
Earned a Master of Arts in TESOL Education from Florida International University in 2006.
University of Iowa
Earned a Bachelor of Arts in Communication Studies from the University of Iowa in 1999.
Earned a Bachelor of Arts in Communication Studies from the University of Iowa in 1999.

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Experience

Speaking Examiner

Cambridge University Press and Assessment

Conducted and evaluated KET, PET, FCE, CAE and CPE speaking examinations, applying Cambridge assessment criteria to ensure accurate and consistent scoring. Maintained strict adherence to assessment standards and calibration procedures.

AssessmentsEvaluationInterpersonal SkillsCollaborationCommunication Skills

Owner/Teacher

Managed end-to-end customer lifecycle for 200+ active clients, achieving 90% retention and 85% renewal rate. Drove revenue growth through consultative selling and strategic upselling, reaching 105% net revenue retention.

Customer Relationship ManagementOnboardingCustomer RetentionCustomer SatisfactionNeeds AssessmentConsultative SellingUpsellingCross SellingProblem SolvingTeam LeadershipCross Functional CollaborationMicrosoft 365Google WorkspaceLMSCustomer Communications Platform

Teacher

Prepared students for FCE, CAE and CPE examinations by developing targeted learning strategies aligned with individual goals. Delivered tailored English instruction across business, academic, and travel contexts.

TeachingExam PreparationCommunication SkillsStudent EngagementProgress Monitoring

Teacher Assistant

Supported international students at FIU's English Language Institute through academic, cultural, and communication guidance. Designed and facilitated communication and interpersonal development activities to build confidence and strengthen practical English use.

Student SupportCommunication SkillsInterpersonal SkillsProgress MonitoringFeedback

Education

Florida International University

Earned a Master of Arts in TESOL Education from Florida International University in 2006.

University of Iowa

Earned a Bachelor of Arts in Communication Studies from the University of Iowa in 1999.