Ernest Metelus

Logistics Specialist (Tech & Systems Focus)

Supported warehouse control systems, ensuring accurate data entry and shipment tracking. Developed SOPs and system documentation to improve training and process consistency.

Warehouse Control SystemsData EntryShipment TrackingSOP DevelopmentDocumentationTroubleshooting

Transportation Management Coordinator

Operated automated data systems to process logistics and shipping records. Provided technical guidance and trained new personnel on logistics systems.

Logistics SystemsData ProcessingTechnical guidanceTrainingDocumentation

Help Desk Technician

Delivered Tier 1 help desk support for small business clients, resolving hardware, software, and network issues. Provided remote assistance and documented recurring issues to improve self-service.

Tier 1 Supporthardware troubleshootingSoftware TroubleshootingRemote SupportTicketing SystemsVPNWiFiVoIPDocumentationKnowledge Base

Transportation Management Coordinator (Active Duty)

Managed logistics software for shipment planning, scheduling, and reporting. Performed quality control audits and implemented process improvements to reduce errors.

Logistics SoftwareShipment PlanningSchedulingReportingQuality ControlProcess Improvement

Warehouse Manager (L-2)

Amazon

Supervised two shifts, overseeing 1,000+ packages daily with 99.5% pick accuracy. Supported system upgrades and trained associates on new technology tools.

Warehouse ManagementShift SupervisionSystem UpgradesTrainingTroubleshooting