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esosa isibor
Open to opportunitiesCustomer & Community Services Coordinator
Sales and lead-generation operator building accurate pipelines using LinkedIn, Apollo, and Excel.
NigeriaCustomer & Community Services Coordinator at VBCI Church International
About
I build clean, repeatable lead and sales processes, from prospect research through qualification and close, with a focus on accurate CRM data. In insurance at RSVP Ltd, I owned the full sales cycle and pushed retention up by 30% by systematically spotting upsell opportunities and maintaining 100% CRM data accuracy.
More recently, I’ve been handling high-volume, process-heavy work—coordinating logistics and precise tracking for 70+ individuals at VBCI Church International. I’m comfortable working with LinkedIn, Apollo, Hunter.io, and Sales Navigator, and I use Excel (pivot tables and forecasting) to turn messy inputs into trustworthy reporting.
Experience
Customer & Community Services Coordinator
Delivered daily support to 70+ individuals by coordinating distribution of food parcels, clothing, and household essentials. Managed logistics and scheduling for 100+ packages per day.
LogisticsSchedulingInventory ManagementStakeholder Communication
Customer Service Advisor
Closed 120+ sales contracts during peak leasing cycles and converted 35-45% of inbound enquiries into bookings. Increased average booking value by 15-20% through upselling.
SalesCustomer ServiceObjection HandlingUpsellingCRM
Client Sales Representative
Exceeded sales quota by 124% through consultative selling and relationship management. Increased client retention by 30% and maintained 100% CRM data accuracy.
Sales
Education
University of Bradford
BSc (Hons) Marketing, First Class Honours from the University of Bradford from 2021 to 2024.
BSc (Hons) Marketing, First Class Honours from the University of Bradford from 2021 to 2024.